FAQs
What is Playfood?
At Playfood, our goal is to provide fresh, high-quality produce, snacks, and other essentials directly to your early childcare centre. We believe that daycare centres of all sizes should have access to food that is affordable, high quality, and local.
Will Playfood supply my small, independent centre?
As long as you're within our delivery network, then we almost definitely will! With no minimum orders or delivery fees, Playfood is suitable for centres of all sizes, so reach out to us and let's get started!
Do you have a minimum order or delivery fees?
No! We don't have any delivery fees or minimum orders, so you can order as much or as little as you need.
How does the delivery process work?
When you set up your account with Playfood, we'll discuss any order cutoffs or specified delivery days for your area.
What areas do you deliver to?
Right now, we're focusing on daycare centres throughout Victoria.
What types of products do you offer?
We offer a wide range of products, including fresh fruits and vegetables, dairy products, snacks, beverages, pantry staples, and cleaning supplies. We source from independent vendors throughout Victoria, so you can keep your centre stocked with high quality local produce.
What if you've sold out of a product?
We guarantee to deliver your complete order, every time. Sometimes, in rare circumstances, if we can't find exactly what you ordered, we'll discuss potential replacements with you to make sure you get exactly what you need!
How do I place an order?
Once you have set up an account, you can place an order directly through our website.
Can you cater for specific dietary requirements or allergies?
We carry a wide range of options to cater to most dietary requirements. If there's something you need that we don't currently provide, get in touch with us and we'll do what we can to help!
What if I need to modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, depending on the order's status and our delivery schedule.
How can I contact customer support?
You can contact us through the form on our website. Reach out to us with any questions or inquiries you may have - we're here to help!